OUR VISION & VALUES
Our Vision & Values
To be the leading independent provider of residential surveying and valuation services throughout England, Wales and Northern Ireland
We are a Royal Institution of Chartered Surveyors (RICS) regulated firm. As Chartered Surveyors, we are dedicated to upholding the highest standards of professionalism in all aspects of our work. We understand that our clients rely on us for accurate and reliable information, and we take that responsibility very seriously.
We have established quality control procedures that guide our work and ensure that we consistently provide high-quality services to our clients.
We believe that diversity is not only important within our workforce, but also in the services we offer to our clients.
We have supported and mentored numerous trainee surveyors through their qualifications, allowing us to develop a more diverse and inclusive organisation and industry.
We are committed to offering a diverse range of services that are tailored to meet the specific needs of our client base and we are always investigating new products or services we can develop to achieve this.
We value innovation and believe that it is essential to our success and growth. We are always exploring new technologies, products, and services that can help us to better serve our clients and stay ahead of the competition.
We believe that by embracing innovation, we are better positioned to achieve our mission of creating value for our clients and driving growth and success for our business.
As part of our commitment to environmental awareness and sustainability, we are actively working towards achieving a paperless office. We believe that by embracing digital solutions and reducing our reliance on paper, we can make a positive impact on the environment while also improving our operations and service delivery to clients. This includes producing and issuing documentation electronically wherever possible and not to print unnecessarily.
We are moving towards the use of electric vehicles and actively seek new ways to help offset our carbon footprint.
As a responsible and socially conscious company, we are committed to supporting the United Nations’ Sustainable Development Goals (SDGs).
We believe in the importance of building strong relationships with our clients, partners, and colleagues. We understand that effective communication and a personable approach are essential to building trust, understanding, and long-lasting relationships.
Our dedicated office team will talk our clients through our processes and answer any queries and our surveyors will speak to our clients to discuss the content of any surveys they have completed for them.
We recognise the importance of creating a family-friendly environment that supports our employees’ work-life balance and allows them to meet their personal and professional commitments. We have Mental Health First Aiders to ensure our employees have support and the opportunity to talk openly about their mental health and well-being.
We are dedicated to delivering high-quality products and services and providing exceptional service and building lasting relationships based on trust, respect, and professionalism. We understand that our reputation is built on the quality of our work and the satisfaction of our clients, and we are committed to upholding those standards in everything we do.
Our commitment to our clients and customers includes meeting service standards and ensuring we are adaptable to meet their requirements.
We also recognise that being customer-focused is a continuous process that requires ongoing effort and commitment. We are continually seeking ways to improve our customer experience, whether it’s through investing in new technologies, enhancing our processes, or providing additional training and support to our employees.
We recognise the importance of ongoing education and training, and we are committed to staying up to date with the latest industry developments and best practices. We offer our employees training programs, workshops, mentoring and conferences to ensure we are meeting the needs of our industry and for our surveyors to meet their CPD requirements.
Our commitment to our employees is to encourage a culture of continuous learning and support them with any further training they wish to undertake to help improve the services we offer.
We believe in using our expertise to help our clients make informed decisions and our office team have the knowledge to be able to assist our clients as to the services we offer which would best suit their needs.
We strive to be the best in our industry, and we believe that to achieve this goal, we need to be innovative, responsive, and customer-focused in everything we do.
We are dedicated to delivering the highest quality products and services that exceed our customers’ expectations. We set rigorous standards for ourselves and hold ourselves accountable for meeting or exceeding them. We also monitor our performance against industry benchmarks and use customer feedback to identify areas for improvement.
We value awards and accolades as recognition of our commitment to excellence and innovation. We believe that receiving awards and accolades is a testament to the hard work, dedication, and talent of our employees, and we take pride in their achievements.
Our commitment to being the best in our industry is reflected in our policies, our practices, and our company culture. We believe that by striving for excellence in everything we do, we can build a strong and enduring brand reputation.