Posted on Wednesday, April 2, 2014

I write to congratulate you on an excellent service in every respect.

I have moved home on 10 occasions previously and felt that the survey part was the hardest to evaluate due to its nature and implications to a home buyer and invariably there has been no point of contact other than the report itself. This is where you have excelled.

The office was prepared to be flexible in arranging my survey due to the urgency of my need to proceed with both the purchase and the report.

The previous house I intended to purchase which you surveyed had undisclosed issues that resulting in my withdrawing from the sale and due to the efficiency of your services instructed you to do the survey on the house I intend to buy now.

The surveyor took the trouble to respond quickly, phoning me back to answer every query I had on both houses in a clear manner I could understand.

My confidence is restored due to your excellent service in entirety and I will most certainly recommend you to anyone requiring a survey I should meet. So thanks again Pinnacle.

Mrs James - Shoeburyness